Homeshop18 — Not delivered replacement product

Address:

Jamnagar, Gujarat

Dear Sir, I have purchased Dr. Morepen gloco strips for gluco meter from Homeshop18.com vide Sub order No[protected], complaint no:[protected]. However, due to short expiry date, i have returned the same thru Shree Tirupati courier and details regarding despatched are updated to Homeshop18's customer service executive on same day of despatch vide complaint no:[protected] dated 10/05/14. and as per response received from customer care, replacement product will be delivered to us within 2/3 days and courier expense will be reimbursement to us. However, till date i have not received replacement product and telephonic talk, they told us that product delivered by me is not reached to them however, on enquiry with courier agency this has been delivered to them on 13.5.14. Also i have not received Courier charged as committed by customer care executive. The scanned copy of courier received is attached herewith. Please help.