[Resolved]  Homeshop18 — Not getting refund from homeshop18 since more then 1 month against order no :[protected] and Sub order no :[protected] and Complaint no[protected]

Address:	Bangalore, Karnataka
Website:	www.homeshop18.com

This is the worst website i have ever seen. I have purchased one dress from homeshop18 : order no :[protected] and Sub order no :[protected]. Product was damaged, so i return the product on 22-Aug-2015 via INDIA POST. And this product was delivered to homeshop18 on 3-Sep-2015. But they are telling that they have not received product. Then i enquired from post office and got confirmation from post office that product is delivered on 3-Sep-2015. Again when i told to homeshop18, they were not ready to check in their warehouse and telling that they have not received the product so they want POD (Proof of delivery). So i raise complain on INDIA post office government official website, and on that complain i got reply from post office that product is delivered on 3-Sep-2015. I send these screenshots to proof that product is delivered to homeshop18. But the most worst thing their customer phone call service and concern department told that they will not consider this screenshots which has been taken from government website of INDIA POST. This issue is running since more then 1 month, and they are not ready to refund my money back. They are running the website, on which customers like us trust and buy products, but when customers are sending POD from government official website of INDIA POST, then these worst homeshop18 employees dont trust on govenment website data. I dont think so that govenment website will post or reply false information, isn't? And they are not returning my money back, and every time they are only sending automated mails, instead of replying with proper information. They told in phone call that they cannot consider ePOD, but the same thing they cannot write in mail. They said that ePOD cannot be considered according to their policy, but no where in the policy they have mentioned. Every day in call they change their policies according to situation, and this is the reason they don't reply on mails, only they talk anything senseless in call service. I have all their mail conversation to share here if that will help. I think world has moved from manual to internet, where irctc, india post etc all government website all very well trusted by whole India, and these homeshop18 don't trust on government website, though they are running this fraud homeshop18 website. I need my refund for this product soon as this issue is running more then a month.