Homeshop18 — Vlcc kit with massager

Address:	Mumbai City, Maharashtra, 400034
Website:	www.homeshop18.com

I saw their vlcc kit with massager ad on tv. To know more about the product, i then called at their cs center and spoke to their advisor where i confirmed, what if i have issues with the product or don't like it? She clearly stated that if i have any concerns then to call back on the same number and we give you 24 hrs to see the product, if you don't like it then call back on the same number. Basis this information, i placed 2 orders. Now when i have received the product, i cannot describe how cheap it could be. Whatever was shown on tv by their model was not even 1% of what was delivered to me. The product is of the lowest quality and all the attachments are falling off when attached to the massager. The most disgusting product i could have ever received from an online service. I then called and informed them about this to which they are saying that "we are sorry but cosmetic's are non-refundable, non-exchangeable items".In short, you did a mistake so now, you deal with it as its non of our business. Money has come in rest we don't give a. Why have they shown a good product on tv and delivered this piece of their customer. I feel totally cheated and stupid to buy and send this product to my friend as a gift. All i want now is a refund of both my order's. Give me my money back you bunch of cheaters. I will keep posting this on every site until you give me my money back and will never ever purchase any product from you'll. You take your duplicate products back and give me my money. My order id's are 99212519 &[protected]. No excuses vicky.. Just my money back.. I have nothing against you.. But you guys should'nt do this to people who trust you and order products from you.