[Resolved] Homeshop18 — Order Mismach placed the order Spice MI-506 and Received M-6110

Shah Alam7262

from Kolkata, West Bengal

Address:

Kolkata, West Bengal

Dear Sir I MUKHTAR ALI pleased a order of Spice MI-506 white all ready pay Rs 5500 but i received spice M-6110. customers are fool when i call to customer care executive told me return the product as per given the address as per Homeshope18 return policy ( 48 hours return policy which means that you can request a return within 48 hours of receiving the product by you.). Awaiting for replry Name : Mukhtar Ali Order No : 95442659 Contact No : [protected] Address : C/O Mukhtar Ali, Raigachi Sesh More, P.O Rajarhat, Kolkata Near Kallu Tea Shop, India, PIN - 700135

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Aug 14, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Shah,

Sincere apologise for the inconvenience caused.

Sorry to inform we do not have reverse pick up option to your location,

Kindly request you to send the product to the below address for the refund or replacement to be processed :-

NITC P. Ltd. TCI SCS, C/O Acorn Warehouse's & Logistics Park Block 3, 68, Vill - Kapriwas & Malpura, Taluq- Dharuhera, , Rewari-123106

Once you couriers the product, please share the courier details by calling our customer care at[protected].

Regards,
Homeshop18

Shah Alam7262

from Kolkata, West Bengal

Dear Sir, Courier Services are stop in West Bengal till 5th Oct due to Durga Puja Festival it will be open on 6th Oct, I will be handover parcel on 6th October. I have all ready informed to Homeshope18 Customer care executive.

Shah Alam7262

from Kolkata, West Bengal

Dear Sir,
Please check the attachment of AWB and track the Goods and try to replace as soon as possible.

Shah Alam7262

from Kolkata, West Bengal

Dear Sir,
yesterday Courier boy visited on Address given by Homeshop18 but they refused to receive.No answer on customer care.

Shah Alam7262

from Kolkata, West Bengal

Dear Sir,
Please check the attachment of DTDC report . HOMESHOP18 REFUSED to received the product.

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