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Homeshop18 — Product Undelivered

I had placed an order with Homeshop 18 on 9th April 2015, Order Number:[protected] Sub Order Number:[protected], which has the estimated time period of delivering it within 6 working days, I got the SMS of product despatched also, but again after few minutes before I got SMS that the product is undelivered. So now I need to know what is the issue for which it got undelivered. Why my ordered product got undelivered ?
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Dear Customer,

As per your last conversation with us, order has been delivered to you.

Regards,
HomeShop18!
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