[Resolved] Homeshop18 — Received a damage Berg roti maker | |||
I ordered Berg Roti maker from homeshop18 and my order no is :[protected] on 17th Nov2014 .But that product when I received was damage I had call to customer care same day and locked complaint for replacement.I made 10 to 15 calls to your customer care and follow up about my complaint, every representative giving me the same answer that you will get a call back from our seniors with in 24 hrs and your replacement will be done within 2 days but nothing happen, The product is laying only in my cupboard. Your representative and seniors are not polite to the customer.They are using bad language with customer.We are not here to listen this nonsense, so I kindly request to you please, as now I don't want this product so please give me the money refund as soon as possible...Thankyou please do the need full Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved HomeShop18 customer support has been notified about the posted complaint. | |||
 2 Comments | |||
Comments
I also bought Berg Roti Maker in September and the product was damaged when it reached me. I registered complain about the damaged product and I was told to send back the product to get a replacement. I returned the item in the Sept month. Till today I have not got any replacement or my money back. When ever I call the customer care, they tell the same story as somebody will call me and guide me on when I will get the product. Its very pathetic that we need to call customer care and talk to several people and tell whole story from the day I purchased. I am so fed up with the customer care the way they answer. Nothing concrete answer for my questions.
Reply
Dear customer,
Kindly keep the product packed, we shall arrange reverse pick up for the same within 72 hours.
Regards,
Team- Homeshop18
Kindly keep the product packed, we shall arrange reverse pick up for the same within 72 hours.
Regards,
Team- Homeshop18
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