Homeshop18 — Refend/Replacement of product pertaining to order No[protected]

Its been nearly two months that I have been waiting for replacement/refund for the defective product they shipped. I think this is a regular practice on parts of them to ship the defective product and harass the customers in the name of refund/replacement. They only cheat the customers and the customer care executives only know to abuse the customers instead of providing right solution. The organisation is absolutely a cheat i think. Several mails have been sent to the [protected]@homeshop18 but they only replied to ship the defective product. After shipping the product I did let them know about the delivery but after that they went absolutely silent despite several reminders. I may or may not get the refund or replacement but one thing for sure i will thrash them over social media. If any sensible executive of HS18 can resolve the issue. The order number is[protected]. Contact person- Simanchala Padhi [protected]@gmail.com