Homeshop18 — Refund claim not processed even product was sent back | |||
Hi, We have ordered one BERG ROTI MAKER to HOMESHOP18 vide order no[protected]. As the product was defective, we request for refund/replacement of the order. As suggested by them, We dispatched the product (as communicated from Call centre) via JETEX Services vide AWB No 1929206 on 10/11/2014 which was duly received on 11/11/2014(POD attached). Till then, whenever we call at the call centre, they are saying that product s not yet delivered. We have also provided them the POD from courier Co. that same has been received at their end. However, till now we didnot get our refund. Was this information helpful? | |||
 5 Comments | |||
Comments
Hi,
Already Complaint No {HS18 Care #703951} registered with you long back, was it closed unattended.
forgot to mention in my earlier communication.
Already Complaint No {HS18 Care #703951} registered with you long back, was it closed unattended.
forgot to mention in my earlier communication.
Hi Vikas,
Be rest assured. We are working to resolve your concern and will get back to you shortly.
Regards,
HomeShop18
Be rest assured. We are working to resolve your concern and will get back to you shortly.
Regards,
HomeShop18
No action even after 10 days.
It seems that Homeshop18 does care for the customer complaints..
matter is standstill even after 21 days, how much your team will take to resolve this
regards
Vikas Bhatnagar
[protected]
matter is standstill even after 21 days, how much your team will take to resolve this
regards
Vikas Bhatnagar
[protected]
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Apologies! Your complaint has been forwarded to concerned team and will get back shortly with an update.
Regards,
HomeShop18