[Resolved]  Homeshop18 — Refund status

Address:Gurgaon, Haryana

To whomsoever it is concerned,

I have placed an order no[protected], on 4th February 2015 and made payment through my hdfc credit card number [protected], which has to be delivered to me within 4 working days, failing which i called o customer care 14th feb 2015 and cancelled the order and ever since i placed the order i have called you for refund status 16 times. also i have marked you an email on 24th February 2015 to cancel the order and refund for which i got this revert from you. still i have never received a call from any body. after waiting for a week I again called on 3rd march 2015 and briefed my case to Ms. Amrita in escalation team she accepted that it is a case of wrong service and delivery and assured for refund in my credit card within 72 hours. As expected from your pathetic customer service i haven't got a single penny back or a acknowledgment call or email for the same.

I Again made a call on 8th march 2015 and this time my call was transferred to Mr. Ajay in escalation team and he said that since Amrita is not available today. I will arrange a call back from delivery department to scrutinize the case and fasten up the process and you will get the confirmation for refund within 48 hours. after waiting till 3 days i.e. today 11th march 2015 i called up the customer care again and spoke to Ms. Kamini in escalation team she also ensured for a call back and refund within 48 hours. and thankfully we manage too get a call back from Mr. jawed who said that he is looking after this mater personally and assured on call for a refund maximum within 7 working days.

Finally after more than a month and a week we expect to get out of this nonsense and mess created by your company and courier company within the stipulated time from given today by Jawed failing which we shall not be responsible against any action by the authority as we will continue with legal proceedings and lodge an FIR against your company for fraud and mental harassment.

Pallavi Sah
[protected]; [protected]

Order number[protected]
complaint numbers[protected];[protected];[protected];[protected]; 12767945.
Was this information helpful?
No (0)
Yes (0)
Aug 6, 2021
Complaint marked as Resolved 
Complaint comments 

Comments

Hi Pallavi,

Kindly be rest assured as we are working to resolve concern and will get back with an update shortly.

Regards,
HomeShop18

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    HomeShop18
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    64%
    Complaints
    3449
    Pending
    350
    Resolved
    2012
    HomeShop18 Website
    HomeShop18 Address
    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
    View all HomeShop18 contact information