[Resolved]  Homeshop18 — Repair / Replacement of defective BERG MULTI CUISINE MAKER (Complaint ID number[protected] supplied against order number[protected] dated 27/08/2014

Address:

Jaipur, Rajasthan

Homeshop18 supplied me a BERG MULTI CUISINE MAKER (seller: KNM International) on the date 08/09/2014 against my order number[protected] dated 27/08/2014, whose lower element is not functioning at all. I reminded customer-care team of BERG MULTI CUISINE MAKER (seller: KNM International) vide my e-mail dated 12/09/2014; 13/09/2014; 16/09/2014; 17/09/2014; 22/09/2014, 09/10/2014, 14/10/2014 & 17/10/2014 for replacement of defective BERG MULTI CUISINE MAKER, but no concrete action has been taken by the officials of Homeshop18, except to register complaint ID number[protected]. Earlier it was assured on mobile that KNM International, A-21, Naresh Park Ext. Nangloi Najafgarh Road, New Delhi-110059 would supply a good performing lower element on or after 8th October 2014, but before 11th October, 2014. Looking to poor attention on e-messages 12/09/2014;13/09/2014; 16/09/2014; 17/09/2014; 22/09/2014; 09/10/2014 & 14/10/2014 it would not be appropriate for me to return good without obtaining purchase-cost.The amount of INR 3490.00 paid to Courier Company “Gati Surface (Tracking Number[protected] on 08/09/2014 while taking delivery of the goods, may be refunded to me and provide the name of courier company to whom defective BERG MULTI CUISINE MAKER, may be handed over on behalf of HomeShop18. OR Else supply a good performing lower element immediately for getting it replaced at local level along with an sum ofRs.100/= towards service charges. OR Else please take notice that I would approach appropriate platform for seeking compensation for mental agony along with cost of repair / replacement