[Resolved]  Homeshop18 — Repairs to Swipe HaloValue Tab

HomeShop18 - Repairs to Swipe HaloValue Tab
Earlier I have posted the following complaint on 15/9/2014. Your office also contacted regarding the same. The subject Swipe Halo Value is still with authorised service centre and I am not able to use the same from 01/7/2014. The authorised dealer has sent to pune office, who has sent back without repair, as informed by authorised dealer at Panaji.
Kindly take up the matter with the SWIPE Halo Value Companyh to repair or replace the same immediately on war footing basis. Or else kindly return back the money or alternate tab may be arranged.
suresh kumar

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User sureshkumarps on Sep 15, 2014
I have purchased a Swipe Halovalue through Homeshop 18. The retail invoice no. is NITCDRH/DRH/01/214/1048370 dtd. 09-JAN-2014. The Buyer Order No.[protected] Sub order No.70131399. The tablet was having problem. In the tab, lines were coming and hanging and after some time it was dead. The same was given to authorised dealer for Swipe Tab in Panaji, Goa, iTech Zone on 01/7/2014. Initially it was told that due to shifting of office 15 to 20 days delay was made. The Job No. GO-PAN-ITZ-17. Then the same was send to Your Pune Office. It came back the next week to the authorised dealer with "RWR" ie. returned without repair. Then the authorised dealer told that it was battery problem and he had ordered battery. As the Ganesh Chathurthi Holidays came, a delay of 2 weeks happened for getting the battery. Then last week the battery came the authorised dealer said the battery is replaced and is charging and told to collect. I went to the authorised dealer iTech Zone in Panaji last saturday. ie. 13/9/14. They told it is checked & working. As the battery charge is down presently they told to charge at home for 4 hours then inform them. I took home and saw nothing is happening and the tab is not at all working. I gave the tab back to the authorised dealer on 15/9/14 and came back. So far, I have gone to the authorised dealer iTech Zone, Panaji 4 times. Everytime I am incurring an expenditure of Rs. 72/-. The tab is not ready even after 2 months. Kindly repair the same, and give it in working condition. If it is not working, kindly replace the same. What is the point in delaying like this? Is this the service? Kindly request take up the matter seriously and follow up. Otherwise, I am being compelled to alternate course of action. P. SURESH KUMAR Bld. No. 258/1/4, C type, MPT Colony, Headland Sada, Goa 403804. Buyer of SWIPE Halovalue Order No.[protected] through Homeshop 18 The retail invoice no. is NITCDRH/DRH/01/214/1048370 dtd. 09-JAN-2014. To customer care Home shop18, I have sent the above mail to [protected]@swipetelecom.com. It seems that they are not bothered about this. KINDLY EXPEDITE AND ENSURE THAT THE SAME IS REPAIRED/REPLACED.
Earlier I have posted this on 15/9/2014. Your office also contacted regarding the same.