[Resolved]  Homeshop18 — Replacement of defective product neglected though informed them within 45 mins of receiving delivery

Address:	Mumbai City, Maharashtra
Website:	Home shop 18 .com

The company do not make "sale" of goods but does just "sale. Of. Ads" and in this way through defective materials in hands of customers and than they become nacked to replace it.
The way things happens with me are in order.(1) order placed on 16/09/2015.Orderno.[protected].(2) recd.Delivery on 23/09/2015 and cash paid.(3)on 23/09/2015 only within 45 mins of receiving delivery given complaint about defective things.
(4)recd.Message on 25/09/2015 about the process of replacement ref.No.[protected] and will be expected in 7 days.
Now on 3/10/2015 today when i have inquired they told me absolute "lie" that i have
Cancelled the partial replacement and send me other message that they have register complaint no.[protected].
Now here the clear "cheating"of the company you can see.Why they have register new complaint on their "own" after 10 days of delivery and why they don't give any answer about their replacement ref.No.
More over that they give some name of seller and there is no contact no.So we can ask them about the defective quality.Homes 18 do not raise invoice as seller.
So if they can not do any thing than we can contact the seller and can say why this happen.
In this way "harrasment to customers" are the expertise policy of home shop 18.
Each and every person can not make follow ups and ultimately keep defective things with them
After paying full money in advace.
According to me "cash on delivery is not proper term----it is cash in advace against proper delivery of quality materials as agreed and so the "sale"takes effect afterwards.
Consumers, dont follow blindly .Dont buy from home shop 18.
They must change their return and refund services than only should continue.
Rajesh anandpara.