[Resolved]  Homeshop18 — Replacement of Maharaja Whiteline JMG

Address:

Dharwad, Karnataka

Dear sir, I had ordered Maharaja Whiteline JMG on 04.08.14 and received it on 15.08.2014. After inspection I found the Jars are broken and machine is not working properly. I immediately Called and informed about it and arranged to dispatch the product through Indian Post on 27.08.14 to the mentioned address and again informed and sent them the courier receipt with proof by email. Till date M unable to get the update about the product. I even sent the courier track record by email which says the product is already delivered. M really frustrated by making vigorous follow up for my product replacement. Your executive commit me everyday to call back and update the status about it. Till date I didn't get any updates in15 days. I have already despatched my product on 27th by Indian Post and also sent tracking email regarding the delivery of Maharaja JMG on 29th. If I do not get any update regarding this on my alternate no. [protected] or by email. I will certainly approach to Consumer Court for providing me broken product and also not providing any information about replacement of product. I have all the voice call recordings and documents to claim compensation. order no.[protected] complaint no is[protected]