Homeshop18 — retuned my new spice M112 phone

Dear Sir, I have purchased a spice full touch Dual Sim mobile with model no M6112 through your home shop 18 online booking as per order no[protected] on date 19/12/2014 invoice no TARA/14-15/489964 date 19/12/2014 . On the same I found software problems in this product in this facebook page not open, any jawa phone browser not install, it was also not worked as phone as modem and had many other problems, I was complained to customer care within 24 hour, but they replies that they will contact within 24 hours then I was again contact to customer care then they again replies that they will contact within 24 hours In this procedure I was lost more than 7 day then your officials are suggest me for checking the phone at spice service center Jhalawar road kota Rajasthan but they are telling that problem will not repair, than your officials are suggest me for the replace phone, and it now intimating me to return the phone to NITC P.LTD TCISCS, C/O Acorn warehouses and logistic park, block 3, 68, vil, Kapriwas &MALPURA, TaluqA DHARUHERA Rewari-123106, this item Delivered on 08/01/2015 then after Item Delivering massage of India post on 08/01/2015 I was contact you’re customer care, but they alwase replies that they will contact within 24 hours. . Whenever I call at the call center, the say "We will get back to you" i registered complaint to your explanation team on 31/01 2015 they will gave me 6 day time to resolve my problems But till to date neither any action has been taken nor replaced the phone which cannot give exact time. pls tell me why are you cheating customers and making fake promises, what does this 30 days replacement mean to us. pls retuned my new spice M112 phone as early as possible. I also attached post office slip.