Homeshop18 — Shipping charges not refunded for defective products

Address:Gautam Buddh Nagar, Uttar Pradesh
Website:www.HomeShop18.com

I received defective products from HS18 and I had paid the full amount and shipping charges in advance. I was asked to send back the products and the courier charges incurred will be refunded fully along with the product charges. But now they are refusing to pay me full amount and agreeing to refund only 10% of the product charges as the courier charges.
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I have attached proofs.

Dear Customer,

Kindly share your Order/Suborder number, so that we can assist further.
Regards,
HomeShop18!
My order no [protected]. I ordered felix combo and it was worst
When i called they told me wedont refund such products .after too much problem finally thry refund .but i have lost 151 shipping charges.kindly return it .learn from flipkart amazon they redund full amount and their shipp charges very low.

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    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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