Homeshop18 — Smart life electric tandoor

pawar4ever

from Delhi, Delhi

Address:	New Delhi, Delhi, 110035
Website:	www.homeshop18.com

While placing the order, I was told that the product can be returned by reaching the helpdesk within 24 hours of the delivery of the product if I donot like it and the amount (excluding shipping charges) will be refunded.

But, when I tried to return the product, I got a direct reply that the product cannot be returned and hence, no refund can be granted.

order no.[protected] dated 7th February 2016
SmartLife Electric Tandoor (Seller: KNM International)

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HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Dear Customer,

We apologized for the inconvenience caused. In regards your complaint against suborder number[protected]. We would like to inform you that we are arranging reverse pickup for refund. reverse pickup will be done within next 72 hrs. Please handover complete product to the aramex reverse pickup person and collect the acknowledgement, We will arrange refund once reverse pickup done.

Regards,
Team HomeShop18