Homeshop18 — Spice Mobile MI 347 Defective not getting refund.- Order no[protected]

Mohan MD

from Mumbai, Maharashtra

Address:

Thane, Maharashtra

I have received Spice Mobile MI 347 Gold Order no[protected] from Home Shop18 on 22.02.2015. found problem with charger & Unit hangs every 20 mins I called homeshop18 ([protected]) for Refund C- Executive told me product will be taken back & will pay the full amount, after so many calls to Home Shop 18, product not yet picked also not received any proper update from Home shop 18 team.

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Mar 09, 2015

Updated by Mohan MD Dear Homeshop18 Team,

As per request from your support team, I have couriered the defective items to below mentioned address by DTDC courier Tracking no- D21207865 dated - 03/03/2015, but till not received my refund of Rs.2300 +250 Courier charges .

NITC P. Ltd,
TCI SCS, C/O Acorn Warehouse’s &amp; Logistics Park
Block 3, 68, Vill- Kapriwas &amp; Malpura,
Taluq-dharuhera, Rewari-123106.
State – Haryana (INDIA)

I am not understand why your team torturing the customer for small payment refund.

Regards,
Mohan.

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Mohan,

Apologies! Your complaint has been forwarded to concerned team and will get back with update urgently.

Regards,
HomeShop18

Mohan MD

from Mumbai, Maharashtra

Dear Homeshop18 Team,

Today Received call from CC- Executive, asking me to courier the Defective product to below mentioned item.

NITC P. Ltd,
TCI SCS, C/O Acorn Warehouse’s & Logistics Park
Block 3, 68, Vill- Kapriwas & Malpura,
Taluq-dharuhera, Rewari-123106.
State – Haryana (INDIA)

Note:- called to Blue dart / DDH etc, there is no courier service available at above mentioned location. Hence let me know what to be done I am not expecting this type pathetic service from your team, why your team not informed me on day one of my complaint[protected] / 8 days left & now asking to me for send the defective product by courier.

Regards,
Mohan.