[Resolved]  Homeshop18 — With reference to order number[protected]

Address:

East Singhbhum, Jharkhand

Dear Sir, I had booked a product under the above mentioned order number from HomeShop 18, as the product was delivered in damaged condition. I discussed this to their customer care team over telephone at[protected]. It was told to me that my complaint has been registered and you had to return it back to our warehouse. I had returned the product to the address given by them through DTDC under consignment number D15462090 to “NITC, North India, Top Company, 18/1 Okhla Phase -1, New Delhi” on[protected], on the same day the it has been registered with their customer care team about it return by informing the details of courier. But the consignment could not deliver at destination and returned back after a week with Status – RTO under remark that shipment returned due to refuse delivery. I informed this issue to their customer care, they are trying to understand the issue and again another address was given to me. I was accepted ok and again the product was couriered to the new address from same DTDC with consignment no D15462088 but the same thing happened again the recipient at the address REFUSE DELIVERY and it returned back with a remark “RECEIVER REFUSE DELIVERY”. Now I understand that I have been cheated with this HomeShop 18. Actually they do not want to refund it and making me tired so that I will forget after some time. But sir I request you to please help me to resolve this issue, I have all the correspondences with them and courier slips, tracking status and final status of consignment received from DTDC local office in my email. If you suggest I can forward all of them to you. I hope you consider it favourably. Best regards