Homeshop18 — Wrong kurtas received from your end

Jul 28, 2016

Updated by Complainant201109 Wrong kurtis received:[protected]

I placed an order on 4-jul order no.[protected] whrin received different kurtis frm hs18 on 14-jul, i raised a compliant on 15-jul for wrong kurtis.. Reverse pickup was done frm my end on 19-jul by nuvo logistics.. I am chasing a lot till date-28-jul for the same but the customer support is saying we haven't received reverse pickup from nuvo ex. Here i also checked with nuvo couriers n they confirmed that product was returned to hs18 on 25-jul n here hs18 team is saying they have not yet received the return product i don't understand why you guys takes to much time to replace a order which was placed on 4-jul and received wrong product from them. Pathetic service and worst customer support as they do not have any answer whn call is placed. Really fade up now.. Also they are not providing the refund i[censored]nable to fulfill the replacement. Hw can these guys treat this way as shopping since 3yrs now. Kindly provide me correct kurtas (Product code:[protected] xl size - 38inchs)


Wrong size delivered to me:[protected]

Regarding order number:[protected] whch was placed on 23-jul for small (28) size via mobile app. However received the order on 28-jul with wrong size 2 jeggings with 36 and 2 jeggings with 34 slze and raised a complaint for replacement with correct size (Smaill-28), i don't understand what quality check you guys do? How u can deliver wrong size to the customers who are shopping with them since 3-4 yrs now. The replacement policy is totally worst of this company which i hate from my bottom of my heart as we are paying for the products and vry much disappointing when we get wrong size/products more over 1month to replace our wrong product from homeshop18 team. Kindly provide me small (28) size only.