[Resolved]  Homeshop18 — Wrong Material Delivered and delayed no response after that

Address:Mumbai City, Maharashtra

Respected Sir/Madam, This is to inform you that I had ordered a heavy embroidered saree from Home Shop 18 by means of telephone after watching the offer on television dated 20th October 2014.The expected delivery of the order was in 8 Working days which was expected at least on 30th October but it got delayed and I received the order dated 1st November 2014.When I opened the delivery I was surprised to find that the saree was completely different than what I had ordered. The color was different, the material and fabric quality was different and also the pattern was different. Please find the attached file.This is so disappointing for me as a customer who had already been waiting for his order which came late and also after coming late the saree comes different and not the one which was ordered.On calling the 24 hr call service on 1st November at night he said that saree will get replaced again in 6 days. My Complaint No is[protected]. I am not understanding what is the problem, if you didn't have enough stock or you don't have proper scrutiny in at least checking what order you are giving then at least you could have informed me and given my money back instead or sending the wrong saree.This is completely unacceptable. After calling many times about the complaint the lady on the phone had ensured that my product will be replaced on the day when I will be returning back. But this didnot happen. The courier people collected my product dated[protected] and didnot even replace it with the product. This is the worst ever service and a worst consumer experience in my life.Now when I again call the customer service they are not even sure whether my product will get replaced or I will get refund. She asks again to wait till 11th. Now is this is the limit. I got to complaint to the police as well as consumer forum.
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Aug 14, 2020
Complaint marked as Resolved 
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    7th floor, FC-24, Sector-16A, Filmcity, Noida, Uttar Pradesh, India - 201301
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