[Resolved] Homeshop18 — wrong product dispatched and bad customer service

Rakesh2308

from Etawah, Uttar Pradesh

Address:

New Delhi, Delhi

I had ordered Puma road runner shoes in cobalt color (order no[protected]however blue color has been dispatched and discount coupons of 500 must be there as per TSO but i received only of 300. I did complain for both and i was told that i will get call within 48 hrs but it's been 5 days now and today i got a call and the lady was trying to convince me that i have misunderstood it..coupons of 300 was there. I have recordings of that TSO and even HS18 executive confirmed that 500 RS coupons must be there and i will get it. This is pathetic service by HS18 and want it to resolve soon.

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Aug 14, 2020

Complaint marked as Resolved

HomeShop18 customer support has been notified about the posted complaint.

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Comments

HomeShop18 Customer Care

from Bengaluru, Karnataka

Verified Support

Hi Rakesh,

Apologies for the inconvenience.Your complaint has been escalated to the concerned team, kindly allow us some time.We will get back to you shortly.

Regards,
HomeShop18!

Rakesh2308

from Etawah, Uttar Pradesh

Pathetic service by Homeshop18, it's been 12 days now and nobody has come to collect the product and came to know from customer support that they will arrange the reverse pickup and examine the product first that how wrong product has been dispatched and then after 7 working days actual product will be delivered.

So it will be a month of time to get the product, i just want my hard earned money back...because of pathetic service by homeshop18 even in metro cities...
I am based in Delhi and still taking a month of time..didn't expect this, kindly help me to get refund as i am flying to abroad tomorrow..