[Resolved]  HomeTown — customer care

Address:Hyderabad, Andhra Pradesh

his is to bring to your notice that we have purchased 2 cots & 2 mattresses from hometown Punjagutta Hyderabad on 8/12/2014 Invoice no 91172246 Order No [protected] 04/12/2014 for Rs 38756.02 issue is that 10% cash back guarantee voucher was not handed to us at that time because of negligence of the staff we came home & called the store and spoke to Ms Sharavani she said we can collect the same since we were busy in shifting to new house we could not collect the same.Sharavani called back 0n 17/12/2014 & informed us that 18/12/2014 is the expiry of the voucher. We went to the store to collect the voucher & redeem the same the salesman Umashanker refused to give us the same & told us that no such voucher there but the same person had said before we purchased that we will get a cash back voucher.We have loged a complaint with customer care no 5095414 regarding the same and solve the issue as soon as possible and provide us the promised cashbach voucher.call us on [protected] Tara. Your speedy action regarding this issue is appreciated Regards Tara [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved 
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Poor Service untrained staff
poor service untrained staff
Dear Ms. Tara,

This is Priya from Future Group. Please be informed that we have taken a note of the concern raised by you. Our team will connect with you shortly and sort this out. You can write to me at [protected]@futuregroup.in for any further queries regarding this.

regards,
Priya

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown
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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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