HomeTown — Defective/ Damaged Item | |||
Dear Sir/ Madam, I had ordered a Marina King bed with storage, along with certain other items, from your store in Amanora Town Centre Mall, Pune, on 05 Oct 14. The item was delivered about two weeks later, as per my recollection, and assembled a day or so later by a team of carpenters sent by you. During the assembly process, the workers were left unattended, so as to allow them to finish the task unhampered. As such, I saw the bed only after it had been assembled and placed with the headboard against the wall. Being a heavy item, it has remained in the same place since installation. Yesterday, I noticed that the horizontal strip on top of the headboard appeared to be loose, as compared to the corresponding strip on the foot board. On further inspection, I noticed that there were two dents in the rear of the headboard, through which the white of the inner material was visible. It appears to me that some damage has been done to the headboard either during transportation or assembly. I therefore request that the same be replaced at the earliest. I might add that the room in which the bed is placed is a guest bedroom, which has been very sparingly used. I cannot add any photographic proof, since the bed is extremely heavy and there is no access for me to photograph the damaged area. It will have to be seen physically. For reference, please see:- Invoice No 91034468 dated 11 Oct 14 Delivery note no 83393894 Buyer’s Order no- [protected] dated 05 Oct 14 Dispatch Document no[protected] dated 13 Oct 14. My contact details are:- Mob no -[protected] Email – [protected]@gmail.com Regards, Group Captain Arvind Thapliyal Indian Air Force (Retired) Was this information helpful? | |||
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Hi Mr. Arvind,
Greetings from Future Group. This is Priya. We regret the inconvenience caused. This is to inform you that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.
Regards,
Priya
Greetings from Future Group. This is Priya. We regret the inconvenience caused. This is to inform you that we have taken note of your concern and have escalated the matter to our team. They shall get in touch with you regarding the same at the earliest. Write to us at [protected]@futuregroup.in for any further assistance. We will be glad to assist.
Regards,
Priya
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I had ordered a Marina King bed with storage, along with certain other items, from your store in Amanora Town Centre Mall, Pune, on 05 Oct 14. The item was delivered about two weeks later, as per my recollection, and assembled a day or so later by a team of carpenters sent by you.
During the assembly process, the workers were left unattended, so as to allow them to finish the task unhampered. As such, I saw the bed only after it had been assembled and placed with the headboard against the wall. Being a heavy item, it has remained in the same place since installation. Yesterday, I noticed that the horizontal strip on top of the headboard appeared to be loose, as compared to the corresponding strip on the foot board. On further inspection, I noticed that there were two dents in the rear of the headboard, through which the white of the inner material was visible.
It appears to me that some damage has been done to the headboard either during transportation or assembly. I therefore request that the same be replaced at the earliest. I might add that the room in which the bed is placed is a guest bedroom, which has been very sparingly used. I cannot add any photographic proof, since the bed is extremely heavy and there is no access for me to photograph the damaged area. It will have to be seen physically.
For reference, please see:-
Invoice No 91034468 dated 11 Oct 14
Delivery note no 83393894
Buyer’s Order no- [protected] dated 05 Oct 14
Dispatch Document no[protected] dated 13 Oct 14.
My contact details are:-
Mob no -[protected]
Email – [protected]@gmail.com
Regards,
Group Captain Arvind Thapliyal
Indian Air Force (Retired)