[Resolved]  HomeTown — Defective Product & No replacement till date

Address:Pune, Maharashtra
Website:www.futureretail.co.in

Hi, This complaint is against HOMETOWN-PHOENIX MARKETCITY, VIMAN NAGAR PUNE. We purchased a Zircon High Gloss Study Table on 15th Aug, 2015 & a chair. We were promised a delivery in 15days time & we received the product after 20 days & their team came for assembly after 4-5days that time we checkes that the table was in damaged condition(same piece we saw at showroom but they had promised that they will deliver us a fresh piece). We refused to accept it. Our order number is [protected] & Price of table is Rs.17745.00 & we made full payment for both the products same day.We were told that they will replace the damaged part in weeks’ time. A week passed by but we didn't receive the product not even single call from Hometown. I personally visited showroom, A representative Ms Saroj promised me a delivery of new piece maximum by 15th Sep(also has given in writing)else she said they will either refund us full amount or they will deliver new piece which was displayed at showroom(however it was also little damaged) . Our first complaint number was [protected]. However without resolving our problem we got the message on 11th Sep that Our complaint has been closed with our confirmation and we never gave any confirmation. How can they close the complaint????? We never got a courtesy call from HOMETOWN Again we called hometown n got the promise from their manager Mr.Amin & Mr.Sharafat that they will deliver new table by Saturday but then again on Saturday he said he received the product in damaged condition & asked us one more weeks time . While next Saturday again he said another new piece he received was wet due to heavy rainfall & gave us todays date i.e 26sep . But after calling to their customer support the guy Mr Ashish said one more weeks time is required. Now we realise that Hometown is not serious about our problem as they made several false promises. They are not concerned about customer problems. They work as per their convenience. We don’t trust HOMETOWN anymore & there is no question of buying any product from Hometown hereonwards. Today if we don’t get refund we will file police complaint against fraud & cheating.
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Aug 8, 2021
Complaint marked as Resolved 
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Dear Ms.Poonam,
Greetings from Future Group.
Please accept my sincere apologies for the experience you had with us. Your concern has been escalated to our team, they shall connect with you shortly and sort out the matter. Request you to provide your contact number so that the team can contact you. Do write to me for further queries.
Regards,
Priya
Team Hometown
Future Group
Dear Ms.Poonam,

Do write to me for further queries at [protected]@futuregroup.in.

Regards,
Priya
Team Hometown
Future Group
Dear Ms.Poonam,
Greetings from Future Group.

Please mention your reference id as 907 for further communications at the above mentioned id. The team will connect with you shortly.

Regards,
Priya
Team Hometown
Future Group
Hello Ms Priya,

Pls check your inbox I have dropped you a mail with contact no.

As per the commitment from Store Manager Mr Sanjiv Gogoi, we were supposed to receive the product today (1st Oct) and also for which we got the call in the afternoon but now again we got the call that there is problem with vehicle & PRODUCT WILL BE DELIVERED BY SATURDAY. (another false commitment)

However I need to bring in to your notice that this is been 5th consecutive Saturday we have waited for the product but your team has failed to deliver. Also being public holiday we are not available tomorrow onwards to receive the product. Thus, today either we want the product or Complete refund.

I[censored]nable to get any of these we will file a serious complaint of fraud against Hometown & would never like to receive that product.

Also without our confirmation how come our complaint has been closed??????????

Your store Manager Mr Sanjiv is not responding my calls & message.

Pls look into it. & give me a call back today.

Don't need further commitments, just need product or refund today.

Regards,
Poonam
Dear Ms.Poonam
Greetings from Future Group!

I trust that your Ticket No- 907 has been resolved as per your satisfaction. Please do share your feedback and suggestions at [protected]@futuregroup.in. It will help us serve you better!

Happy Shopping!
Priya
Future Group

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    Big Bazaar / FutureBazaar / Future Retail / HomeTown Phone
    +91 90 0786 2472
    +91 22 6644 2200
    +91 79 3041 3700
    Big Bazaar / FutureBazaar / Future Retail / HomeTown Address
    Future Retail Home Office, 4th Floor, Tower C, 247 Park, LBS Marg, Vikhroli (West), Mumbai, Maharashtra, India - 400083
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