HomeTown — Delayed dispatch and Poor After Sale service

Address:

Mumbai City, Maharashtra

This is in regards to my transaction with Hometown Vikhroli, done on March 29, 2015. I have purchased 3 items – Mattress, Dining Table and a Bed with Purchase order No. [protected], [protected], [protected] respectively. I was been told that as per company policy the furniture will be delivered within 10 days of purchase which came to be April 08, 2015. I had multiple times confirmed at that point in time to ensure that all my furniture comes at same time and within the timelines specified. Also I had given my existing bed and mattress in exchange, which was supposed to get collected from my residence on April 06, 2015. Till date I have received only two items, that too only after rigorous follow up and still awaiting for my Bed. Where in the delivery being done at time such as 10:30-11:00 pm. Whereas I am just been given false hopes and reasons such as items out of stock, items getting damaged during transit, warehouse being closed due to some strike etc. etc. By their dispatch Manager Mr. Sanjay, and their executives. I don’t understand if the items were out of stock, then why was the order been taken. Also at the time of placing order I was been told there are 3 beds available in stock. Now here either the sales person was lying due to sales pressure or your customer care executives and dispatch manager. Sad to say, but this has been the worst experience with Home town and totally unexpected from a group like Future group. At the end now I have already requested for cancellation of order and providing me refund, as even today I am just getting false assurances from your dispatch manager, where first he says it will get dispatched on Friday then he says tomorrow, which again makes me think will I even get my furniture (this is the recent interaction with Mr. Sanjay today, April 14, 2014, at 14:27 hrs on +91 [protected]) Sorry to say, but this is the most pathetic service.