[Resolved]  HomeTown — kitchen complaint

Address:

New Delhi, Delhi

It is a complain of kitchen, which i bought from Home town on 31.12.2013, the buyers order no. [protected]. The Sales Executive was Akansha. She promised us that it has 3 years warranty. So we decided to purchase. After 3 months of the installation i complained regarding the rusted handles several times and a few allignment issues. On[protected] your employee named Mr. Farman was sent to our home and he resolved the allignment issues and took pictures of rusted handles and promised he would do the needful after showing the pictures to higher authorities. I called the customer care several times too but no one resolved the issue regarding the handles. Then I got a call from Mr. Pravin . Initially he told me that it is not possible to change the handles as our kitchen was a displayed one, but i told him that you people promise differently when we want to purchase and after purchase you don't keep up to what you promised during the time of selling. He asked us that we've to pay for handles. I told i wont pay anything. Then he told that as it is promised by one of their sales team, he would continue to keep the promise as we are the regular home town customer. He then send another fitter to our house who again took the rusted handles picture and Mr. Pravin also gave me his mobile number. After taking the pictures there was no follow up, i called Mr. Pravin, but he told me as the handles are coming from Gujarat it will take about 3 weeks. I waited and waited but there was no response. I called Mr. Pravin several times but he dint pick my call. Again in March n April 2015 i complained to the customer care then they made Pravin on the line and he spoke to me . He said he dont have same handles but he has similar ones, he will send someone with the handles to match the size etc. In a few days he sent Mr. Yakub at our house with two handles, but the handles were too small. Mr. Yakub took the pictures again and went with a promise to resolve. Then after few days i kept on calling Pravin but he dint pick his phone. I called Mr. Yakub also, he gave excuses that Mr. Pravin is out of town etc etc. Mr. Yakub also told that there is a new Madam, Ms. Nikita who is handling the kitchen section, he would forward the matter to her. Finding no other way, on May 31-2015 i visited the store to meet Mr. Pravin, but he dint meet me, I saw Mr. Yakub and asked him the same, he told us that we can meet Ms. Nikita...so we met and told the matter to her. She was humble and she promised us that She will resolve the matter as soon as possible. Later Ms. Nikita told me that she has taken approval and will change the handle as soon as possible. then She send me pictures of about 12 different designs of handles and asked me to choose from it as they dint have the same handles available. i asked her whether it would fit in the previous hole, she clarified that she is sending me only those handles pic that would fit and are available with her. I shortlisted two designs and asked her to fit it. Then she called me after few days telling me that they have 1 handle short in those two what i chose. And then she send me one handle pic, saying this is the only option she has. This attitude of your hometown team made me crazy. What the hell they are trying to prove. this is ridiculous hanging one matter since so may months and an year. I am a regular customer of home town, i bought all the furniture of my house from her..the details are- 1) Buyers order no.- [protected] 2) Buyers order no -[protected]. 3) Buyers order no.- [protected] the above kitchen matter has been delayed innumerably a lot. Kindly keep up to your promise and do the needful. Thanking You Ms Roshna w/o Md. Ariz Mobile no. [protected]