HomeTown — misguided by the executive at the store

Address:

Gautam Buddh Nagar, Uttar Pradesh

Dear Concern, On Saturday i went to Home Town noida GIP branch for some purchasing. As we selected some of the furniture worth of Rs 95000. My order no is [protected]. i financed my purchasing from Bajaj Finance. I made 1/3rd payment of my whole amount to the Home Town and rest of the amount was supposed to be done by Bajaj Finance. My documents to the bajaj Finance was not completed as i did not give the cancelled cheque. So the details of my bank account which was supposed to be linked for the EMI is not mapped with Bajaj Finance. They said my loan is approved but not passed as the documents are pending from your side (customer side). I gave my address proof pan card and signed the form. But after returning to my home i came to know that we may shift from Delhi by next month. On Sunday that is the very next day i visited to the store physically again and met Mr. Rohit (store manager) we requested him that we want to cancel our financing from Bajaj Finance and requested him to adjust the amount (Rs 33450 ) which we paid as 1/3rd payment in some of our purchasing. But the guy from Bajaj finance Mr. Rinkesh misguided us saying that Bajaj has already given the money to the Home town for our purchasing and that can not be cancel. I gave a call to the Bajaj Financce and i told my problem to them they said me unless the whole document is by client's side is not completed the loan can not be passed it can only be approved as the major document the cheque was pending which was suppose to be linked as EMI account for direct debiting the funds every month. Mr. Rinkesh tried to misguided us and Mr Rohit the Store manger told us to write a mail for the cancellation to home town customer care. Mr Rohit was also supporting Mr. Rinkesh that the Home Town has received the payment. But I want an answer if my payment is done without mapping my EMI cheque that means i will get the delivery of the product because home town has got the payment and the duty of Home Town is over and then since the mistake is from Bajaj FInance side so they are liable to pay my loan as they dont have my EMI bank account details with them. I have requested for my loan cancellation and for adjusting my payment in some of my purchasing. Now i state that since i have suffered from mental stress due to the misguidance of your executive and now i am not interested in any kind of transaction with home town and Bajaj Finance. So now i want all my money back or tell me the process to approach to your senior authority or should i go to consumer court. Kindly Reply me as earliest. My No is [protected]. [protected]@live.com