Address: | Kolkata, West Bengal |
Please be informed that I purchased one dining table with six chairs and a wardrobe and a king size double bed cot in the month of February, 2013 from your Bhabanipur (Kolkata ) store and my order number is [protected]. The dining table needed repair and 4 nos chairs needed replacement during warranty period( The dining table is of glass top with metallic leg type) . After that the different legs of the dining table got detached at different times from the glass and your different Kolkata technicians repaired these defects approximately 30 ( THIRTY ) times but again the legs are being detached . Please also note that 4 nos chairs had become torn due to its poor quality. I lodged a complaints on[protected] with your customer care over phone and they gave me the complaint number as 5139576. I requested for a replacement as these could not be repaired by your Kolkata technicians. Almost all of your Kolkata technicians tried to repair the dining table with their best efforts but they failed. I talked to your customer care ( [protected] ) a number of times. Today when I talked to your customer care the officer who attended the call told me that your Kolkata store manager would talk to me. Your Kolkata Manager talked to me and told me that he would send a technician and solve the issue. A few minutes after that I received a SMS stating that my complaint number 5139576 is closed . I failed to understand that without attending the defects how my complaint could be closed. I again talked to your customer care regarding closure of the complaint the man attending the call told me that your old complaint is closed and my new complaint number is 5140381. Again Sir/Madam, I being an ordinary citizen failed to understand the trick behind this. One thing I guess could be that in the original complaint I requested for replacement and in the newly generated complaint they mentioned this to be for a repair. Sir/ Madam please spend few minutes of your valuable time and arrange for a replacement and relieve me from further harassment .
Yours Sincerely
Manas Kumar Pal Was this information helpful? |
Greetings from Future Group, this is Priya.
At the outset, let me apologize to you for the experience you had. I assure you that we'll take this up seriously and resolve the issue at the earliest. Please write to us at [protected]@futuregroup.in with your contact details so that the team can connect with you.
Regards,
Priya