Honda 2 Wheelers India — Defected bike

Address:	411048
Website:	www.honda2wheelersindia.com

The bike was delivered to me on 27th-feb-16, soon after one or two weeks of delivery there was some strange noise (Knocking sound) coming from the engine while de-accelaration, i waited for some days as i thought it might be because the engine is new, then slowly gradually the noise increased so i started comparing with the other hornet 160r owner's bike and i found that it is happening only in my bike so i registered a complaint on 14/04/2016. I asked for the replacement but i was told that it cannot be done, they said that they can diagnose and repair the bike, so i visited service center and i showed to mr. Sunil, he tested the bike and accepted that there is a some sort of knocking noise. He is service head of my wings honda, pune. Initially they tried but there was no success and i went back again and again and again so many times, then i asked them that if they cant repair it then call the technical team from the honda to repair, but i was told that they are very busy to attend, then again they tried to repair the bike, at last when i was frustrated i told them i want some technical person to repair my bike or else ill have to go to consumer court, then the person from honda pune region mr. Anantha visited and tested the bike and agreed that there is some noise from the engine, even he suggested some changes but that also didnt help, then after some tries and after some days there was a visit from another person mr. Rajendra he came but it was already 3-4 months or more around that my bike was pertaining the problem and i was really furious. So many changes were already done to my bike which lead so many other issues. He appointed a technical person who knew about the hornet 160r and then my bike was repaired, this was almost around 20 time or more i had visited the service center. The head lamp is tilted little bit also. While riding in between[protected] rpm there is another strange sound for which mr. Rajendra said that is normal.

The noise is reduced but
1). Bike does not reaches to its highest speed actually it does not even go beyond 95-100 km/hr.
2). Bike looses its pickup frequently while being in speed, it feels like bike is pulling itself behind rather than pushing forward when tried to give full throttle.
3). Engine sound is totally different than any other hornet 160r
4). Riding in between[protected]rpm strange noise still persist which i didn't find in any other hornet 160r.
5). I get mileage of 35-45 kmpl, if i ride below 50km/hr i get mileage of 40-45kmpl but as i speed more that 50 or 60km/hr i get mileage of 35kmpl.
6). Head lamp is tilted from the day one, i noticed this recently and i have also told this to the service center. I didnt had time to go to service center so this thing is still pending but how a bike is not qa properly before it is taken out of production house?
7). It seems that either of the wheel is imbalanced.
8). Bike vibrates a lot comparatively to other hornet.
9). Tail lamp area was making noise if the road is little rough, so they put some kind of roubber below the tail lamp which solved the issue, but how can i accept a bike which is repaired and done so many adjustments to it just in 6 months of purchase?
If the bike was perfectly the same like the one came out from the showroom then i would have accepted.
I am attaching some of the mail which i got while registering the complaint.