Honda 2 Wheelers India — Grievance about my vehicle service and quality work

Address:	400709
Website:	Honda authorized service

To whomever it may concern..

This is with reference to my vehicle Honda CBR 250 bearing registration no. MH43AM3997 registered under my brothers name Mr Swapnil Suryavanshi reported to Honda Authorized workshop in Vashi M/s Vihaan Honda for concern Maintenance service.

I have been informed that approx cost for service would be Rs 4500/, As per the concerns diagnosis was performed and after 2 days i received the additional estimate report against the workshop observation. They informed about the following concerns found while checking the vehicle and awaiting for approval.

a) Front Shock-up leakage seal need to replace
b) Chain Spoket need to replace.
c) Coolant need to replace.

As per the discussion with service executive, The approx estimate for additional work will cost Rs 4000/-. As per the telephonic discussion with service guy i approved the estimate and informed him to do the job properly.

After 3 day i took my vehicle delivery but at the time of vehicle delivery i was facing some noise concern from wheel. I informed the adviser but he replied, Sir you drive the vehicle it will become release in running. I came ahead and realized that my bike digital cluster meter is flickering and doesn't work some times. I informed the guy He replied it will work properly once you run the vehicle. I driven the vehicle for around 200 km but the concern was not resolved. It is a shame that the quality work is not happening properly after completing 3.5 yrs still I am doing my vehicle service from authorized service center because i am loyal to brand like Honda But it is surprise to know that after spending such huge amounts if we are going to get our product damage from workshop. So how can we trust these guys??

I did the work of front shock-absorbed but still it is leakage and the digital meter is still flickering, when i went to inform him about these concern to service dept 2nd time. They replied cluster need replace due to so many years uses. Sir I want to confirm the parts life of Honda? Is it running hardly 3 to 4 years. Vehicle has not even met with an accident and it is hardly driven 16k kms till now. I use this vehicle only in local with covered parking. I would like to inform you before giving the vehicle the concern wasn't there, Ok why have you not informed me at the time of vehicle deliver. The service guy is trying to push the concern on customers end for replacement but why should i bear it. Where is the quality work?? After spending my valuable time and cost, Why are we not getting value for money??

Its a humble request to you all Respected Manufacturers and Principals that I still like my Honda bike a lot and i don't want to miss it. Till now i feel that authorized service are professionals and i can trust them blindly.

Requesting you to kindly expedite the work on priority and do the needful for the same.

Awaiting for your response.

Regards,
Ashish Rumde
[protected].