Honda 2 Wheelers India — Manufacturing defects in bike and dissatisfied with services.

Address:	New Delhi, Delhi
Website:	www.honda2wheelersindia.com

Myself Manish khushlani son of Sh.Bhagwandass khushlani resident of B/6/61, SEC-7, Rohini, Delhi-85, I hereby give you proper details for Honda bike that subject to the purchase of Honda bike having model no-CBR-250 from first party RAHUL r/0516/1-Q.N-5, MANI RAM MARG BHOTHANAL SHAHADARA hereby given to you, the said person has agreed to purchase the above said bike from the first owner Rahul on 29.08.2013 through proper sell letter signed by both the parties in the presence witnesses . his vehicle bearing the registration no-DL-6SAH-3656, ENGINE NO-MC42E0009296Chasis no-ME4MC421HB8005961.Manish has purchased the vehicle from Rahul for a consideration of Rs.1, 00, 000/ only The facts of my problems are as following— 1. Rahul purchased the vehicle from J.B.Motors Pvt. Ltd., Jandewalan, Delhi on Dt:[protected]. 1 2. After some times the said bike purchased by Manish khushlani on[protected] 3. The main problems arose when said bike reached at your service station named as Dhingra automobile K-54, Udyog Nagar, Peeragarhi Chowk, Main Najafgarh Road, Peeragarhi, Delhi – 110015. 4. According to the manager of service station bike is not in starting condition.so, my grievances are that it may be manufacturing /technical problem arose due to technical problem right from the beginning i.e manufacturing defects. I already have launched the complain regarding all these thing to your respective team by dialling[protected] on 10th August 2015 and was provided with complaint number Q299704. I was promised that I will receive a call back from concerned team within 2-3 days which unfortunately didn't happen. After regularly following up with your customer support number, I got a call on approx 16th August 2015 i.e after 5 days from your concerned team near about 4:45PM regarding this concern, and while the conversation happened your advisor put be on hold and when she came back from hold the call got disconnected and no one gave me call back on this, and when i call back on customer care to inform this thing I came to know that the official timings are 10AM to 5PM. And then again after giving calls to your customer support people on daily basis, I got call from one of your agent on 25 August 15. Finally our demands are that replace my bike whatever cost today with other bike with same price. Further, other option may be if company willing to repair the same at companies responsibilities & all repair cost paid by Honda company. Honda 2 Wheelers India Today was a very good experience and fun while riding your Honda CBR250R I got it towed from another vehicle till my home because the bike is not in starting even and it was kept in service center DHINGRA HONDA, PEERAGARHI for above a month with the problem of starting, and the condition like this(Pictures attached). and when i asked why it is in a situation like this service center people informed that they have to open engine of the vehicle, and that motorcycle called mini sport bike has only run 17000 kms and i guess Honda Vehicles are not trustworthy enough. And when i asked help from Honda customer support they refused to get the vehicle repaired, because its running 17000 kms and they even close the tickets without even responding to their customers.And when you call them they say they will respond in 3 working days and which they actually don't. When i got my vehicle towed till service service center, after checking completely(as mentioned by them which i doubt) guys refused to repair the vehicle because the only problem they think is in the engine of the vehicle and also they kept by bike in mint condition as we can see. and when i asked them that please get my vehicle serviced they even refused to do so. And that is what expected from Honda till now. Its been a month that they are least bothered to respond as they care about money not satisfying their customers. If they are so much confident about their product and bother about their customers which i hardly found, they should help me getting my vehicle repaired. Yours faithfully, Manish Khushlani M : [protected]