[Resolved]  Honda Cars India Ltd. — Accidental car delivered

Address:

Haridwar, Uttarakhand

Hello The Honda city E (i-dtec) 2014 i bought was initially having water leakage problems from left door of the car along with other problems like moisture in headlights and diesel smell etc. The car delivery date was 5-Sept-2014, however i realized the issues with car like water leakage, diesel smell and moisture in the headlights while driving it back from showroom to my hometown during the rain. On 7-Sept-2014, i contacted the dealer from whom i registered the car Divine Honda, he said we can replace the side rubbers of the door and change the headlights as well along with the foot mats of the car which were damaged because of water leakage from side door. I went to nearest dealer available i.e Platinum Honda, Meerut and told the issues. They said we have to contact the dealer who sold the car and temporarily fixed the rubber by adjusting it but the problem was not solved. On 23-Sept-2014 I Went to the showroom Divine Honda, they were very rude as well as uncorporative and got my car repaired(New Car), the headlights along with door rubber and mats were changed which took almost 8 hours. After the repair they asked us that if we were satisfied, at that time we thought everything is replaced and we were satisfied. However, initially it looked like the problem was solved but when i went out of station and noticed the car is having same problems during rain, so i went to nearest different dealers available in Noida. They all told me the same thing that the car is accidental and interior fender of the car is damaged, that's why there are water problems and other problems too.The thing is the left side fender is damaged and the water leakage problems is also from the left side, and its the issue we faced since day 1 we bought the car. We asked them to give these details but they refused to give anything in writing. Divine hide these details from me and they delivered me the damaged car. The most important thing is they insured the car on 23-July-2014 and delivered the car on 5-Sept-2014. The month of manufacturing of the car is also January 2014, and the full payment of the car was made on 4-Sept-2014. They knew the car was accidental and made these arrangements so that we could buy an accidental car. Please provide the justification for this unethical incident and the car should be replaced immidiately because i am having lot of trouble, bought a new car thinking the name of Honda and you are delivering such quality to us.This is unacceptable and I am totally dissatisfied with this deal from your end. Please revert to this and provide the medium of higher escalation. We have already registered a complaint through customer care, however no action has been yet taken. We are relying on your response. If we didn't get any satisfactory response from your side then tragically we have to go legal terms. Complaint no- 1-[protected] Car registration no - UK -08-AG-6679 Car Owner- Indu [protected]@hondacarindia.com