Honda Cars India Ltd. — Brio car

Address:

Mumbai City, Maharashtra, 400013

Had purchased an Brio car ( MH-01_BU-3129) more than one year ago. First six months there was no problem with the car. After that, scraping noise when you rotate the steering started. Gave the car to the service centre. They were not able to resolve it and gave me a mail that this noise is prevalent in all Brio cars. As such the same is an inherent feature of the car and cannot be considered an complaint. I wrote to the Customer care of Honda. They give a reply on similair lines. I asked them to specify under which Standards ( whether Indian or International) such noise is permitted. They did not reply instead just replied that they are making improvements in respect of the same for their future supplies. . On my continous complaints and follow up they deputed their service Mangaer (Western Region) to inspect the same. On discussion with him he admitted that there is a design flaw ( my error i did not record the conversation) and they are improving on the same. They again recalled the car and returned it as it is. It was basically an exercise done by them to comply with their ISO norms. Now they just ignore my mails and complaints. Basically Honda has manufactured and dumped an sub standard car on the Indian consumers. They are very well aware of it and are just hoping that the customer gets fed up . I have been very clear with them, I just want a defective free car. But they are just ignoring because they know that Indian laws are lax and they are taking advantage of the same. I have all their written mails which clearly point out that an defect ( which now they are terming it as an inherent feature) is there in the design.