Honda Cars India Ltd. — Car unethically kept for more than 4 days without any work done and neglect in helping the customer to proceed with the repairs.

Address:

Kolkata, West Bengal

This is to inform that i had sent the car on 31.07.2015 regarding normal servicing and repair of my air conditioner i got a call from Mr.surojit(my service advisor) from number [protected] that the air conditioner wire was cut eaten by rat and would be repaired, thereafter the next day i.e.01.08.2015 he completely changed his statement and that it has to be replaced and will not be repaired and forwarded the matter to sandeep kapoor to whom i asked to send an official with all the forms and formalities to be completed for insurance claim for the same, but despite confirmation from him that he would send the person he didnt send anyone till monday, on monday i called Mr.surojit and he said he could not help me that day and i was told to contact Mr.Avinabo chakraborty number [protected], i called him up and he seemed to be unhappily or forcefully in attending me and i was informed by him that he would call back with the concerned case of mine, but he, dont know why seemed to completly neglected the matter and did not call me back, and then on me calling back his behaviour was completely unprofessional and rude and rustic he said he was front desk manager but he was behaving as if he is the ultimatum authority of Honda and said he wont look into the matter at all and he wont do anything, and u need to conatct Mr. Surojit for any further assistance (who declared himsel[censored]navailable for 3 days), leaving me with only option of waiting and being neglected with no one to take care of my car and the required servicing and repairing under the insurance claim.This is not at acceptable and ethical, all the promises that the company makes your certain staff fails to live up to it.