Honda Cars India Ltd. — Cheating by delight honda delhi

Address:

New Delhi, Delhi

The CEO
Honda Motor Company
2-1-1 Minami-Aoyama,
Minato-ku, Tokyo, 107-8556,
Japan
Dear Sir Dated: 25/09/2015
Please excuse me for perturbing you to have written this message but I am crying to narrate my extreme grievances to Honda official as several mails and calls of mine have been thrown into oblivion by your Indian Counterpart. I am uptight and lugubrious to apprise you the following and strongly believe in your asymptotic ideas to ascertain the grievances. I appeal before you to spare few minutes off your busy schedule to have a bird's eye view.
1. I booked a Honda city car at Delight Honda Delhi on 06/09/2015. On 12/09/2015, I was informed by one of my grieving friend (a customer of delight Honda) to stay away from this dealer by dint of his involvement in malpractices. The dealer has two showrooms at Faridabad and Delhi. The car is used as demo and test drive vehicle at Faridabad and sold at Delhi and vice versa. Hence, I mailed Delight Honda to cancel the booking, but the dealer feigned that the car had already reached so the cancellation was not possible.

2. On 17/09/2015, I was invited for the delivery of the car and I along with my wife reached the showroom. At around 4 pm the delivery ceremony was performed and the car was delivered in dirty condition (smeared dashboard and muddy floor), albeit I had requested the dealer to provide me chance to inspect the vehicle before delivery but all in vain.

3. I had seen the same car at their Faridabad showroom being used as test drive vehicle. I got the car with 56 km initial meter reading. This means the car was used as test drive vehicle or otherwise between 11/09/2015 (the day it reached delight Honda Faridabad) and 17/09/2015 (the day it was delivered to me). I had to accept the delivery because 17/09/2015 was an auspicious day and moreover entire money (Rs. 11.80 lacs) had reached the dealer.

4. While driving the car at night near my residence, it's headlights went off all of a sudden and then glowed intermittently. The clutch, break and accelerator pedal created crackling noise while depressing. This proves that the car was roughly used prior to the delivery.

5. On reporting the same to the dealer, the customer care manager Ms. Ranjeeta tried sarcastically her level best to prove me wrong which left me forlorn and insulted. I had to place the matter before the customer care (complaint no. 1-[protected]). Subsequently, I sent four mails and called eleven times at the customer care without response from this despicable company.

6. On my pursuing the matter through phone, I was informed by the customer care executive on 22/09/2015) that some Mr Gaurav Sharma of Honda India would visit the CHEAT DEALER DELIGHT HONDA on 23/09/2015 from 10000 hrs to 1600 hrs. to inspect my car and the complaint. I took leave from the and reached the dealer showroom at 1030 hrs along with my wife and inquired from the receptionist about Mr. Gaurav Sharma, but he was not there. In fact the receptionist told me that they had no information about his visit. I was asked to meet Mr. K P Singh of Honda India instead. Mr. K P Sing exhibited his inability to intervene in this matter because according to him he was in - charge of the service department and not of the sales department, and my case was primarily related to sales. It is the height o[censored]nprofessionalism and boorishness on part of Mr. Gaurav Sharma. Moreover, just ponder about his discourteousness and abjectness: if he didn't wish to visit Delight Honda by dint of some reasons he must have arranged to inform me, but he did not care to do that with the result that I and my wife had to wait there for three hours and I had to waste a leave from my work place. This shows the arrogance and dictatorial attitude of the representatives of the despicable Honda India as if the customers are beggars and exist on their mercy.

I request you to intervene into the matter so that I may not be put into further hardship.


Thanks and regards

Sincerely yours

Dr Hemant Kumar