Honda Cars India Ltd. — Complaint for "MIL" Error in Honda Amaze SMT

Address:

Jhansi, Uttar Pradesh

To, Date: 26/01/2015 Honda Cars India Ltd. Zonal Office-West D-126, TTC Industrial Area, MIDC Shiravane, Nerul, Thane-Belapur Road, Navi Mumbai, Maharastra pin 400706 Sub: Complaint for DTC “MIL” Error I have purchased Honda amaze SMT on 24th of june 2014 from Pushp Honda, Kanpur ( Smart Cars Limited) on my Wife’s name Mrs. Sofiya Jacob. After my first car service (Date 20.07.2014) my car starts showing an error called ‘’MIL’’ because of it my car stop running and gets jerk while driving it. I informed to pushp Honda service advisor ( Mr. Ankur) in concern to solve the problem of the car. After 2 days the technician arrives to my residence to fix the error along with a laptop and some sort of electronic instrument. After connecting the system to the car the technician founds the error and he deleted it from the very time and told me that the problem will never repeat. Then car was moving good but again on 28th of Dec 2014 again “MIL” error shown and car again stop moving and taking jerk while driving. I called again to the same service advisor (Mr. Ankur) on 28.12.2014 to pushp Honda that again car is doing the same problem when the technician told me that this error will never repeat again then why this happened. Then again the technician arrives on 5th of January 2015 ( after 9 days)again the technician found the ‘’MIL’’ error and he deleted the same and gives me the assurance that now this error will never going to repeat again. For me this was the biggest issue that why this new brand car is having this kind of problem, this makes me to think twice for my decision for choosing Honda amaze. I called pushp Honda service advisor (Mr.Ankur) again and told him to get this “MIL” error fix anyhow. So the service advisor (Mr. Ankur) told me to take the car to Sumedha honda, Gwalior (M.P) (M.G.R.G. Automobiles Pvt. Ltd.)To get the proper check-up, so I took my car to Gwalior on 8th January 2015 and met Mr. Prashant Pathak ( Service advisor) there. The technician there did the same regular check-up and tries to find out the”MIL” error but could not find it. I called Mr. Ankur regarding the problem then he gave me the error codes No “P0160” which my car was showing. Which I gave it to Mr. Prashant Pathak to find this error actual problem? The technician tried but could not find it even they searched it on the system manual, but failed to find it. They were telling me that this is a wrong code “p0160”. Mr. Prashant phatak and Mr Ankur told me that take your car back because they cannot see any error in the car. This was a very big shock for me as a customer for not getting the solution of the problem. This point of this I was thinking how can I travel to this car with my family having such error. Without any satisfactory answer of the service advisor I came back to my house to Jhansi (U.P). I got a call for my 3rd car service from Pushp Honda, Kanpur . So I took my car for the service on 18th January 2015 and get it done. While the 3rd service I told the same problem to the service advisor that car is still having the problem of “MIL” and not yet solved. They wrote it down on the job card and again done the same regular check-up and failed to find the error again. I came back to home again with an unsatisfactory answer by them. Today its 26.01.2015 again the same “MIL” error shown by the car and stopped moving and taking jerks while driving. This is the 3rd time I am facing this error and I am pissed off this time with the Honda service and there irresponsibility towards their customer. For me this is my first Honda Car but now I feel this was the wrong decision for me buying this car. I am very unhappy with the service which Honda assures to their customer. Being a customer of Honda I was not expecting this behaviour. Being a customer of Honda I want you to take the responsibility to solve this issue on the priority basis and get it done as soon as possible. Contact me as soon as possible as my car is not in a running mode and I don’t want my car in this way. Take an appropriate decision to solve this "MIL" error issue and get me free from this problem. Thanking You Regards Jaywant Rosten Daud Mob: +91-[protected] Add: 834/3, Madhur Vihar, civil Lines, Jhansi -284001. (U.P) Car Details: Honda Amaze 1.5 SMT chassis no: MAKDF255DE4001488 ENGIN NO: NISA11402264 COLOR: CARNELIAN RED PEARL