Honda Cars India Ltd. — Defective stepney tyre fitted in honda amaze (communication id# 1-[protected])

Address:	400706
Website:	www.honda.com

This is to inform you that on 5 Dec, 2015. After a long serve for purchasing a car. I switch to Honda Amaze. I have purchased this car from Divine Honda Roorkee and currently I’m living in Mumbai almost 1700 KM away. The details of the car is mentioned below for your reference & Complain communication ID No. 1-[protected]. (Please find the attached pic for your reference & necessary action)
DETAIL THE OWNER & CAR:
OWNER NAME: ABHAY KUMAR SINGH
REGISTRATION No. UK17 B 4218
ENGINE # N15A13018495
CHASIS NO. MAKDF25GJFN110603

DETAILS OF THE DEALER.
DIVINE AUTOMOTIVES PVT. LTD.
ROORKEE, NH58, VILLAGE BELDA
ROORKEE, UTTARAKHAND-247667
CONTACT PERSON: MR.SATISH KUMAR SHARMA
CONTACT # [protected] LANDLINE #[protected]

After driving for approx. 9 + months, when I though to get it rotated with other tyre I came to know that the unused stepney which has been offered from the company with the car is already defective and was repaired with 3 puncher. I got shocked how the HONDA Company can do this. So I decided to contact my dealer but the dealer instead of apolzing / investigation started questioning me.
1. Why did you not check the car when it has been delivered to you? You should take out the stepeny and check ?
2. Why are you complaining after 9 months?

My Question is from HONDA team?
1. Please assume you are the customer and let me know did you ever take out the stepney and check all the angle of the tyre whether it defected or not before purchase. No because we trust the BRAND NAME.
2. As per your check list (delivery check list) you only verify the presence of stepney not taking out the tyre and verifying it.
3. Why the dealer does not have the details of the Car and did not did the root cause analysis for the same and directly blaming the customer.
4. It may be possible that while loading or unloading or moving the car from 1 place to another by the dealer it may get punchered.
5. Why is it not investigating and if the dealer was aware then why they did not change the tyre. If suppose I got a puncher on highway and I was supposed to change the stepney then what I would be stuck on the high way without any help.

I still believe in Honda & mission stated below
Company Principle (Mission Statement)
Maintaining a global viewpoint, we are dedicated to supplying products of the highest quality, yet at a reasonable price for worldwide customer satisfaction.

Please hope this issue will be listed in your check list of delivery so that no other customer get harassed for the replacement in future.
And please do not partial compensate. I want the replacement for the same Im only asking what I deserve “The Quality product from HONDA. FOR WHAT I HAVE PAID TO HONDA.