Honda Cars India Ltd. — Delay in delivery after insurance claim and no communication

Address:

Lucknow, Uttar Pradesh

My Honda city car which got damaged (Not major) by an accident was dropped to Stallion Honda Lucknow Service station on 22nd May 2015. My insuarance policy number is USG/00078854 and I received a message from the company on 25th May 2015 that the surveryor for your car has been appointed. The service advisor who received my car there Shivam Srivastava told that it will take maximum of 10 days and ever since that day neither has he picked my call or cared to call me and inform me about the delay or anything. On 5th June when after calling the service station more than 50 times there was no update given to me I went to the service station and saw that there had been zero work done in the car and the surveyor has to do survey again. I spoke to the Vice president and wrote a complaint there about no communication and also called on the tollfree number [protected] and complaint.No action has been taken since then. Someone called me from the service station and said "Now this matter has come to me and I assurre you you will get the car within a week". After a week I went to the service station on 15th to see if the car is ready but again there was zero was being done in it. Meeting the Service Manager Ms. Ritu there she when took me to see the work in car and asked the worker there he replied to her "i DONT KNOW HOW MUCH TIME IT WILL TAKE AND I WONT REPORT ANYTHING TO YOU. I WILL REPORT TO Ms. Shailvi ( Manager BP) in Stallion Honda service station. Today again when i called to ask then they say that "Parts arent available for your car" . I dont know where to complaint or do what. These people are sucking the life out of me. Its been almost a month and it is very hard for me to travel to work or anywhere. There is no proper communication and no work. I am attaching the pictures below of how much detailed information have they provided me and how many times after complaint.