Honda Cars India Ltd. — Delay in process and misbehavior by your service engineer at whitefield honda, bangalore.

Address:

560004

Ref: my car no: ka-03-mu-7475. (Honda city)

This is to bring your kind attention that i have handed over my above referred vehicle for damage repair under insurance from icici lambord, honda assure policy. To whitefield honda, bangalore. On[protected] to service engineer called ravi chandra and his mobile number is [protected]. On he same day i got sms from icici stating that, "initial survey from claim no: mot05571070 has been completed and contact to mr. Dnesh r. Mob: [protected]"
But the mobile number of surveyor is incorrect, now. Finally my car's survey has been completed on[protected].

Further when i had contacted service engineer mr. Ravi chandra from whitefield honda, bangalore, on dt:[protected], he is telling that still survey has to complete and we will contact you very soon.

Again i had called him on 18/05/2016 in the morning, and asked about the status, he was literally unanswerable, he is telling that "i have made a mistake that i have taken your car", after that i called on landline to whitefield honda for the status of my car, again i have been told that we will call you in some time, but, still there is no reply from your whitefield honda, bangalore.

I dont understand that what is happening with your service department, no one is taking any responsibility. I have been trying to get in touch with your team, however, there has been no reply since 3 days.

How long will it take to complete the survey as well as to service the car, please depute any special service engineer to complete this matter immediately as i am suffering from transportation issues in my daily routine. Kindly look into this at the earliest.

I am really disappointed with the services provided by you and your team, if this continues, i have to take stringent action upfront to your higher authorities and i know how to get there.

Awaiting your reply.