Honda Cars India Ltd. — DELAY IN REPAIRING/PAINTING AND NOT GIVING SATISFACTORY REPLY

Address:

Allahabad, Uttar Pradesh

Sir, on 24 Feb 15, I purchased a Honda brio SMT from Trident Honda Allahabad vide engine no. L12B34003585, chassis no. MAKDD173LEN3015292, Reg no. JH-14-D-2843. For accidental repair/painting and first servicing also, I handed over my CAR to Trident Honda Service on 28 Mar 15. I was told that I should collect my vehicle on 13 Apr 15 (after 19 days). I went to servicing centre on the given date, but vehicle was not ready and they were handing over to me in bad condition. While inspecting the vehicle, I found that work has not been properly, painting and denting is is very bad. I shown the same to service head and he agreed that work is incomplete. They again given me time to come on 23 Apr 15 to collect my vehicle in proper condition. Today, on 22 Apr 15, I spoken to service department at [protected] but no proper response. He told that vehicle is not ready. Earlier, I also spoken to CRM on the subject issue and she assured that your vehicle will be ready by 23 Apr. I am now fed up with the view/behavior of Trident Honda Service Department and that is the reason I am making this complaint with you. The distance between my place of residence and service centre is 36 Kms and it is not possible to go every time and collect non repaired vehicle. Kindly do something. If you required, I will provide the photo of vehicle later which was being handed over to me on 13 Apr 15. Regards, Sanjeev Singh, Allahabad. M- [protected]. E-mail. [protected]@yahoo.co.in.