Honda Cars India Ltd. — Good year tyres used in honda city car

Address:

Dehradun, Uttarakhand, 248001

I, mrs. Mamta sharma, residence of house no-23, krishan nagar, dehradun, have bought honda city, 1.5 vpmt, from honda divine, dehradun. For your reference, chasis number of my car is makgm655me4001971 and engine number – l15x11810495.

I had filed a complaint with honda divine on the type bulging out from one side of the tyre. I had been informed by the manufacturer of the tyres (Good year in this case), that their representative would be visiting to attend the complaint.

However i have been disappointed by the approach and response of honda divine. It was taken too casually and i have not been informed on regular basis on the progress on my compliant logged. It was me, who keep following with the honda divine staff.

I got to know that good year representative have given a report on normal wear and tear. I strongly oppose the observation provided by the good year representative as i have just run 10300 kms till now and i am taking utmost care of my car, including tyres. I have been using car from past 20 years and understood the importance of maintenance of the car, including tyres, which are one of the most critical part of the car.

Please note that worst conditions to be considered in this case, what if the tyre got burst while i am on wheel. This could cause serious injury or fatal impact on me or my family members. Who would be responsible for the manufacturing defect of the tyres and why i, being a consume, should suffer for this?


My request is to take up this case and give me replacement of the tyres. I anticipate a positive and quick response on this. Quick action taken shall be highly appreciated.In fail to do so, i would be forced to go to take up this case legally in available auto complaint forums.