Honda Cars India Ltd. — Honda Amaze-Complaint within few months

Address:

Ernakulam, Kerala

Hi, I have purchased a Honda Amaze car 8 months back. My car got breakdown on 18th July, 2015 on a long drive. We tried to reach out for Honda assistance by all means and finally we got help from the nearby Honda service centre after 5 hours. I got stuck in an isolated area for almost 5 hours with my family. The service agents took the car to their service centre, lifting it by a crane. In the next few days they could not find out the trouble with my car and I got really frustrated with the issue. Yesterday 22nd July, 2015 they informed me that the ECM unit of the car got damaged and needs to be replaced. They also informed that the ECM system is not available in stock in India and needs to be imported. It will take another 3-4 weeks for the same. Being a brand new car from a renowned company, we never expected such issues and sorry to say that Honda betrayed our trust. For a well establish brand & car in India, its so ridiculous that the spare parts need to be imported from abroad, which is time consuming. Since we are out of vehicle for almost a month, we need to hire a car for our daily travel, which will cost us a lot. Actually Honda should reimburse us for all these expenses, on moral grounds. I am really worried that even if I get the car repaired, whether such issues will arise in future. We request you to give us another new car, considering our serious concerns. Please give us a good deal, either by providing a new car or at least a temporary vehicle arrangement. I request you to take immediate action on this matter.' My Car Registration No. is: KL 63 C 2345 Email me at: [protected]@gmail.com With Regards, Shaju Varghese