[Resolved]  Honda Cars India Ltd. — INSURANCE AND ENGINE WARRANTY

Address:Chennai, Tamil Nadu

"When i was getting back home on 24th Night, it was raining. Initially, i didn't have any problem when i was driving except at a point where the water was deeper than what it looked to be on the road. Also due to the water flowing in from various directions, the depth of water was more. When i realised that the water was above the normal, i drove the car towards the left side of the road from the right side. This was done only to ensure that i could open the door and come out of the car without water getting into the interiors of the car and also for my personal safety. I had followed the instructions as told by Honda RSA and i parked the car at the road side for the entire night and only came back in the next day morning to get it towed away with the help of Honda RSA." I would wish to know where was my error in the above incident and as to why should i take the blame for natural factors which are beyond my control.It is really shocking that the engines of Honda cannot even stand to such rains even for a matter of metres. I seriously doubt that as to whether i was provided with an defective engine which can’t even sustain such rains. Moreover, Only to safeguard against Natural Factors, insurance has been taken. but even in this case, i have been cheated by Honda. 2 With regards to the insurance, while i had enquired with the Honda dealer before the purchase of the car, they had assured me that Nil Depreciation Policy is the best that is available in the market which would take care of all the coverage. Inspite of the Premium pricing, i had opted for this only for my car safety. But after this incident i realised that there is a better policy than what i currently have. Bajaj Allianz claimed to me that had i taken the "Engine protector Policy” then the entire coverage would have been under the policy inclusive of hydrostatic lock ( damage due to water entering the engine). I would want to know as to why wasn’t i offered this policy from Honda Assure. if Honda is into selling high end luxury cars, then why aren’t they aware of the insurance policies that are offered in the market for such cars. For Your Information, Volkswagon has been offering this policy to their customers, then why hasn’t Honda taken up this. Since i wasn’t under the fault, i would need this damage to be borne by the manufacturer/dealer who have cheated me by providing a faulty engine & a policy which doesn’t cover such natural factors which are beyond one’s control. Is Honda into the business of making money out of customers, who have trusted the quality of the engine and HONDA Brand before making the purchase decision. I have taken all the care to ensure that the car is covered both under extended warranty as well as the best available policy with Honda Assure. Even inspite of this, i have been a victim of Ignorance from HONDA by giving me a faulty engine and a below-par insurance policy.
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Aug 14, 2020
Complaint marked as Resolved 
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