Honda Cars India Ltd. — Not getting free service due to over time

Address:

560103

Hello,

This is chandru. Last year august, i had purchased a honda dio (Vehicle no: ka01 hl 4297) from tansi honda, marthahalli, bangalore.

So far, i drove nearly 4600 kms and completed only 2 free services. Today i visited tansi honda service station to avail my 3rd free service. To my surprise, the guy who checked my vehicle told me that the service for dio is expired, because i failed to finish the 8000 kms mark (For 3rd free service). Needless to say about my 4th free service, which requires me to complete 12, 000 kms in a span of 365 days.

If i am entitled to get 4 free services, i should get all of them. It is foolish to expect all their customers to constantly monitor how much they drove and when they should approach service showrooms for bike services.

During my first service, they contacted me via mobile and intimated about the due date of my first free service, but they stopped doing the same for the remaining services.

Unless i unnecessarily waste my fuel to accomplish their stated kilo meters, i can't make use of my free services.

I hope writing here will lead to a positive change in their service policy.

Thanks and regards,
Chandru
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