[Resolved]  Honda Cars India Ltd. — pathetic sales staff , wrong commiitments and service stds....

Address:

Gurgaon, Haryana

I HAD TO GIFT MY WIFE A HONDA CITY CAR ON 22ND NOV'14 BUT TO MY SURPRISE NUN OF THE COMMITMENTS MADE AT RING ROAD HONDA BAS ENGINEERING GURGAON SITUATED AT SEWA CORP PARK HAVE BEEN MET . WRONG COMMITMENT FOR DELIVERY, NO FOLLOW UP ON CAR COLOR SELECTION, NO CALL FOR UPDATE ON DELIVERY DESPITE BOOKING THE CAR ALMOST 2.5 MONTHS IN ADVANCE. THEY HAVE EVEN PROCESSED MY LOAN AFTER 6 WORKING DAYS OF SUBMITTING THE DOCS REQUIRED AND WHICH MADE ME CHANGE MY LOAN BANK TO A PVT BANK AS I WISHED TO GO WITH A NATIONALISED BANK AND WAS MADE TO PAY HIGHER AMOUNT OF INTEREST TOO . THE COMMITMENTS MADE BY SALES TEAM ON BOOKING HAVENT BEEN KEPT AS THE SALES PERSONNEL HAS LEFT AND THE NEW ONE IS NOT ENTERTAINING THOSE COMMITMENTS ON DELIVERY .HIGHER PROCESSING FEE OF ICICI BANK HAS BEEN IMPOSED AS THERE WAS A V LESS AMOUNT OF PROC FEE WITH NATIONALIZED BANK. I HAVENT BEEN PROVIDED WITH CORRECT DOCS OF THE BANK LOAN AS REQUESTED BY THE FINANCE MGR AT RING ROAD DESPITE MY CALLS TO HIM FOR PRE CLOSURE AND NO INDICATION OF OPENING NEW ACCOUNT WITH ICICI ETC... THIS IS CHEATING A CUSTOMER OPENLY IN WAY OF MAKING FALSE SALES COMMITMENTS. ITS BEEN A HOPELESS CUSTOMER SERVICE AT RING AND EXPERIENCE AT RING ROAD AND WONT BE WANTING TO REFER EVER TO ANYONE DESPITE MY RESIDENCE BEING JUST BEHIND THE RING ROAD . VVVV UNHAPPY WITH SERVICE.. THAT TOO BEING A PREMIUM HONDA DEALER.. THE MANAGERS THERE COMPLETELY LIE ABOUT DELIVERY ON 21ST WHICH IS NOT HAPPENING NOW.. I AM AT A TOTAL LOSS OF EXPERIENCE AND THE WHOLE HAPPINESS OF PURCHASE HAS GONE .AND THE ELEMENT OF SURPRISE AND CELEBRATION WITH MY WIFE HAS ALSO BEEN LOST IN DESPERATION .I ALSO MIGHT BETAKING THIS THING TO PRINT MEDIA AGAINST THEM SO THAT NO OTHER FUTURE CUSTOMER COMES IN THERE FANCY FULL SALES PPL . DAMN IRRITATED, DEPRESSED, AGNITED, ANGRY . THEY HAVE TAKEN THE WHOLE AMOUNT FROM ME AFTER WHICH THEY HAVE REJECTED THE DELIVERY ON TIME AS TOLD TO ME .