Honda Cars India Ltd. — Poor after sales service

Address:	New Delhi, Delhi
Website:	www.hondacarindia.com

The car was purchased on 21/2/15 and the first service was done on 20/3/15 from the above dealer. It was informed that the car horn was not working properly. The anti-rusting and surface refinement was also got done and a coupon of Rs.3500 was handed over to me with an assurance that if all the 3 free services are done from their workshop only, at the time of 3rd service the car will be fully dry cleaned. However when the vehicle was received after 1st service it was observed that horn was giving the same problem.i.e.in the morning when the vehicle was started the horn was not working and subsequently after running for 10minutes it works. The 2nd service was done on 21/5/15 from the above dealer and it was informed again that the same problem persisted in the horn and reverse gear also was giving problem. After receipt of vehicle from servicing, both the above problems remain unsolved. On my contacting the workshop, the vehicle was again recalled on 29/5/15 and horn assy(HI) was then replaced. The 3rd service was done on 24/8/15 and it was informed to them to check the reverse gear as well as the average of the vehicle as it was showing only 9.5 constantly. Later on the dealer informed me that the vehicle part which shows the average was stuck and has been rectified now. Also as promised to me earlier, the car which should have been dry cleaned was not at all touched even though they took back the Rs.3500 coupon. On my complaining to the workshop again, they sent a worker with some chemical and foam to dry clean the car, who further spoiled the car seat cover. At present, the car is still showing average of 9.5 which is still stuck on that, the dry cleaning has still not been done and reverse gear is still causing problem. It is clearly observed that the brand name which Honda carries does not reflect in the after-sales service which the company provides. I hope that my problems will be resolved satisfactorily and at the earliest possible.