Honda Cars India Ltd. — Service center at siliguri

Address:

Darjeeling, West Bengal, 734005

I had sent my Honda City ZX (WB 26 C 8466)from Mathura Tea Estate to the service center at Siliguri (approx 140 Kms ) after taking prior appointment on 27.02.2016 at 9.30 am for servicing of my car.On the same day in the afternoon I received a call from the service center informing me that they do not have any parts available which are required for the car. A amount of Rs 2803 was paid which include Rs 1995 as labour charges I was told that the following parts are required 1)FR Lower arm LH & RH, 2)FR Link rod LH & RH, 3)Stabilizer bush - 2 pc, 4)Engine mounting gear box side, 5)battery clamp, 6)petrol filter and spark plugs.As the car was missing I requested them to clean the fuel filter and the spark plugs.They refused to do so and had asked me to sent the car again to them in the next Month.In March after taking prior appointment again the vehicle was sent all way from Mathura Tea estate to the service center at Siliguri (approx 140 Kms) but to my utter surprise I was again informed by the service center people that no parts are available.It was most upsetting and annoying.The car going all way 140 kms and coming back without any work being done is not acceptable from a reputed company like Honda.
As per the information I have gathered till date order for the above parts has not been placed by the said Service center.
Honda being a renowned company can I expect some prompt action please.I would further request if the service center people are told to take there work more seriously and treat there customer in a better way.
Regards
A.J.Chakravarti