Honda Cars India Ltd. — Service related complaint against courtesy honda M/s Lally automobiles pvt. ltd.

Address:	110007
Website:	Courtesy honda

I owned a honda city v model 2015. I have gone to courtesy honda M/s Lally automobiles pvt. Ltd. Wazirpur delhi on 3rd nov. 2016 for replacement of front windshield and bonnet paint which was covered under bajaj alliance motor zero depth insurance. I got the delivery date as 8th nov 2016.
But when I called Mr. Manoj singh, head of body shop on 8th nov morning, I got the reply that the car is not ready and the new date given is 12th nov. When I called on 12th nov., Mr. Manoj Singh told me that the car is ready and he has personally check and verified it and invited me to receive the delivery of the car. But when I visited their service station, I got shocked to see the visible scratches on newly painted car bonnet. Then after that He made me wait there for 4 hours still the scratches were there on the car bonnet. Then He asked me for another 2 days to repaint the bonnet. Again I called him on the date of delivery and he invited me. This time also there were scratches on the bonnet and instead of repaint he just polished it. Then I met Mr. Dikshit GM After Sales Courtesy handa wazirpur. He personally saw it and again asked for 2 more days to clear the issue. But when I called him on promised date, every time he said he will call me after checking the status of the car and never called. I had to visit service station without confirmation and this time also they were polished it insted if repaint and scratches were visible. There after when I got upset I got the Reply from Mr. Manoj Singh that such scratches are normal on a newly painted body parts and this is the last they can do. When I asked him to take me to the Mr. Dikshit GM aftersales cabin. He refused.

Now my question, what should I do. My car is there at there service station. There never call after that. I cannot accept car like this. I am so much harassed by the behaviour and there approach towards customer services. I felt like cheated and facing lot of commuting problems in the absence of car. It's close to 20 days thay they have my car. I don't know whom to approach now as GM After Sales Mr. Dikshitis also very careless towards the customers. Kindly resolve my matter as I am so much disappointed by the honda service standards and felt very sadas I am a big fan of Honda cars but equally disheartened with the service quality.

Details
Name Mithun Aggarwal
Car no DL1CT 2384
Mobile. No. [protected].
Service station Courtesy Honda wazirpur delhi