Honda Cars India Ltd. — Worst experience with capital honda - airport - chennai

Address:

Chennai, Tamil Nadu

I purchased honda brio from capital honda - three years back.. Last week fixed an appointment for service, and the driver came and picked up the car @9:30am saturday. As per their commitment the car has to be dropped at home by same day evening. Till 7:30 pm i didn't get any call's from anybody from capital honda. So i called the driver and he said that he is waiting for a customer @ mahindra city since 5pm. He told that he will hand over the car night itself. I called him again @ 8:30 pm (In between i called more than 20 times, and he replied the same), he told that he will be delivering the car on the next day before 8am, as i have a travel plan.. I accepted.

The next day (Sunday), i remind him @ 7am and he said that he will be delivering the car before 8am. I waited till 8am, and called again.. He simply replied that he is on leave today and another driver will deliver the car to me.. I asked him to give that driver's number. He gave and switched off his mobile.. I called the new driver number and he told that he is in ecr area waiting for a customer since 7am.. I totally lost..

I went to the service center by 9:30am and asked them to reduce 1k in the bill, so that this issue will be come to their owner's notice.. They refused and i argued and scolded them.. Finally i decided to pay full amount and take my car.. When i get my car, i found that the eye-wear is missing which is worth of 4k.. :-( . I complained and left with my vehicle.. Daily i'm calling them and they forward the call to the representative and he is saying that he didn't see the eye-wear in that car..

This is not the first time issue with them.. Everytime, we go for service they behave like that only.. Don't know what to do. I posted the same in their website also.. But no response or intimation from them yet..

The god should start his game against these kind of cheating.. .. Worst experience since 1st day of purchase of that car.. Be careful customers..