Honda City — Complaint about the dismantling

Address:

New Delhi, Delhi

The clutch of my Honda Car DL10CH1010 was worn out just after running of 4999 kms. I bought this car from Ring Road, Honda on 18.10.2014 . As per mail dt 22.03.2015 received from Ms Shalu Kapoor Manager service, I have to bear a total cost Rs.22000/- for the replacement of clutch plate, pressure plate, release bearing and fly wheel since it is a matter of wear and tear and does not come in the service of warranty.

Sir I fully agree that failure of clutch is a matter of wear and tear but in this case it is not a matter of wear and tear but it is absolutely a matter of manufacturing defect and big question mark on your quality control. Facts of the case are given below:-

Facts

I am practicing Chartered Accountant and self driving the cars since 1990. I am a loyal customer of Honda City and it is my 3rd vehicle for the last 5 years. In the FY year 2014-15 I purchased one Honda city (Diesel top model, Regn No DL4CNC9696, engine no NI5A[protected] on 02.05.2014 and this Amaze diesel (Reg No DL10CH1010 and Engine No NISAII406182 ) on 18.10.2014.


My Honda city run only 4200 kms in one year and the amaze driven by me 4999 kms in 05 months. As mentioned above both the cars are self driven by me and not even 10 kms I allowed to drive my both cars neither to any of my family member nor any friend. Moreover vehicles are get regularly serviced from the Ring Road Honda service centre..


In my life I am having the total driven experience of 20 years and run the vehicle more than 07 lacs kms. In the mail received from the Ring Road Honda on 22.03.2015 of Ms Shalu kapoor, Manager Service it is alleged that the dismantling of clutch is due to overridden so I have to bear the cost of repair etc of Rs.22000/- . I am not at all satisfied with the reasons as given by the service engineers of ring Road Honda that wear and tear depends on its usage and driving conditions as the usage is only 4999 kms and driving conditions were always satisfactory. Pls consider my driving experience my profession, clutch position of my other car i.e. Honda city and service history etc and allow repair and maintenance without cost.

Further I am not getting any satisfactory response from the service advisors and customer service people working in the Ring Road Honda. I have also lodged the complaints to one to one service of the on the following dates:

1. 19.03.2015
2. 20.03.2015
3. 23.03.2015
4. 30.03.2015

But no satisfactory response received. I requested officer to appoint one senior officer from the quality control department and one customer relation but no result so far.

At last considering my above facts pls depute a team of quality control to investigate the matter how the clutch has worn out in just 4999 kms where a person is driving himself and having more than 20 years experience of more than 700000 kms and also depute senior officer from customer relations department for the inconvenience caused to me due to poor services provided by the Ring road Honda and your department.